Shooting Specifications & Battery Life
Camera Tutorial
Mobile App Tutorial
QooCam 3 Ultra Quick Start
Qoocam 3 Ultra App Connection Tutorial
QooCam 3 App is your go-to companion for the QooCam 3 and QooCam 3 Ultra consumer camera. It lets you control your camera with precision and see exactly what you're capturing in real-time. The app's simple and intuitive editing tools offer a variety of templates and filters to make your videos and photos pop. From shooting to editing and sharing, everything is streamlined so you can create and share your content effortlessly.
V2.3.1
1. Support for downloading QooCam 3 Ultra sample footage to experience the dynamic range, color depth, and clarity of the 8K panoramic camera.
2. Fixed known issues, improved stability, and enhanced user experience.
Version Highlights:
1. Support for QooCam 3 Ultra camera.
2. Brand new video editing interaction: Precise editing with keyframe addition and flexible perspective adjustment for a more creative experience.
V2.3.2
1. Support for downloading QooCam 3 Ultra sample footage to experience the dynamic range, color depth, and clarity of the 8K panoramic camera.
2. Fixed known issues, improved stability, and enhanced user experience.
Version Highlights:
1. Support for QooCam 3 Ultra camera.
2. Brand new video editing interaction: Precise editing with keyframe addition and flexible perspective adjustment for a more creative experience.
A material Production and Processing tool for QooCam and QooCam 8K. Faster rendering speed. Higher render quality. This version does not support QooCam(Mark 1)'s VR180 material.
2.8.0.17
1. Optimized import speed of DNG, DNG8, and AEB
2. Optimized stitching effect for "Lens Protection"
3. Optimized stitching brightness uniformity
4. Added "Vignetting Optimization" function
5. Optimized stitching effect for DNG in low light
6. Optimized horizon correction effect for single lens
7. Fixed some known issues
Upcoming Feature Preview: LUT function will be added in the next version
QooCam Studio Tutorial
2024-08-23
2.8.0.17
1.Optimized import speed of DNG, DNG8, and AEB
2.Optimized stitching effect for "Lens Protection"
3.Optimized stitching brightness uniformity
4.Added "Vignetting Optimization" function
5.Optimized stitching effect for DNG in low light
6.Optimized horizon correction effect for single lens
7.Fixed some known issues
Upcoming Feature Preview: LUT function will be added in the next version
QooCam Studio Tutorial
2024-08-23
You can connect your QooCam 3 Ultra to your Mac device via USB cable to transfer files with Android File Transfer.
MAC OS 1.0.0
Used to transfer files between Mac and QooCam 3 Ultra.
Kandao Raw+ uses computational photography techniques, similar to what we are seeing in many high-end smartphones, to create images with increased detail and dynamic range, as well as lower noise levels. To achieve that it combines a burst of Raw images into one single DNG file that can then be further edited with a Raw converter of your choice.
What are the micro SD cards available to QooCam 3 Ultra?
QooCam 3 Ultra supports the extended use of external microSD cards with a maximum capacity of 1TB. It is recommended to use a microSD card with a read/write speed of UHS-I Class 3 (U3) and above.
Recommended microSD cards are as follows.
SanDisk Extreme 32GB V30 UHS-I Speed Grade 3
SanDisk Extreme 64GB V30 UHS-I Speed Grade 3
SanDisk Extreme 64GB V30 UHS-I Speed Grade 3
Kingston Canvas Go! Plus 64GB UHS-I Speed Grade 3
Kingston Canvas Go!Plus 128GB UHS-I Speed Grade 3
Kingston Canvas Go!Plus 256GB UHS-I Speed Grade 3
SAMSUNG Pro Plus 128GB UHS-I Speed Grade 3
SAMSUNG Pro Plus 256GB UHS-I Speed Grade 3
Lexar 1066X 64GB UHS-I Speed Grade 3
Lexar 1066X 128GB UHS-I Speed Grade 3
Lexar 1066X 256GB UHS-I Speed Grade 3
The Camera Does Not Recognize the SD Card. What Could Be the Reasons?
When the camera fails to recognize the SD card, you can try the following solutions:
Use a computer to format the micro SD card to exFAT format.
The performance of the micro SD card may degrade over time, affecting the camera's ability to save media files. Consider replacing the SD card to resolve the issue. Generally, we recommend using a micro SD card with a read/write speed of UHS-I Class 3 (U3) or higher.
How to Transfer Captured Photos or Videos to Your Mobile Phone or Computer?
1. Transfer to Mobile Phone:
By connecting the camera in the QooCam 3 App, you can play back the captured photos and videos by clicking the playback icon or the album icon in the QooCam 3 App. Click the download button to directly download the media to your mobile device.
2. Transfer to Computer:
① Turn on the camera, connect it to the computer using a USB cable, then copy the files from the camera to the computer.
② Remove the SD card from the camera and use a card reader to copy the files to the computer.
Why can’t I edit the footage from the camera on a Mac system?
When connecting the QooCam 3 Ultra to a Mac system, you need to use the "Android File Transfer" tool for file transfer in MTP mode. In this mode, files stored in the camera and on the SD card cannot be directly played with a video player or imported into QooCam Studio for editing. You need to copy the footage to your local hard drive first.
If you prefer to use the SD card as a standard USB storage device, it's recommended to remove the SD card and connect it to the Mac system using a card reader.
How can I transfer files from the internal storage and external SD card of QooCam 3 Ultra?
QooCam 3 Ultra supports connecting to a computer to directly read both internal and external storage.
For Mac systems:
You can use a tool called "Android File Transfer" to export QooCam 3 Ultra footage to your Mac. This convenient software helps transfer files between QooCam 3 Ultra and Mac.
You can download it via this link: https://v3.kandaovr.com/resource/kandao/app/2024/08/01/16/21/13/AndroidFileTransfer.dmg and follow the software instructions to export your footage smoothly.
Why Does Saving DNG Files Take Some Time?
The file write speed is generally related to the speed of the storage card and the camera system. We recommend using a higher performance storage card to improve file saving speed.When shooting DNG/DNG8 with QooCam 3 Ultra, we recommend that you prioritize saving with the QooCam 3 Ultra's Built-in Storage.
How Long Can the Built-in Storage of QooCam 3 Ultra Record Video or How Many Photos Can It Store?
It can store approximately 2,495 photos in 96MP JPG format or about 450 photos in DNG+JPG format.
It can store approximately 9,225 photos in 24MP JPG format or about 1,770 photos in DNG+JPG format.
It can record approximately 137 minutes of video at a standard bitrate (around 100Mbps) or about 91 minutes of video at a high bitrate (around 150Mbps).
How far can the camera's Wi-Fi connection reach?
The Wi-Fi control range can reach about 80 meters under ideal conditions.
What Could Be the Reasons QooCam 3 App Cannot Connect to the Camera?
If QooCam 3 Ultra cannot connect to the QooCam 3 App, please follow these steps:
1. Ensure that the Wi-Fi, Bluetooth, and location services on the mobile device are enabled.
2. Ensure that the QooCam 3 App is updated to the latest version.
3. Ensure that the firmware of QooCam 3 Ultra is updated to the latest version.
4. For Android phones, ensure that the QooCam 3 App has the following permissions enabled:
① Bluetooth Permission: To obtain the device information of QooCam 3 Ultra for establishing a wireless connection.
② WLAN Permission: To establish a WLAN connection between the Android phone and QooCam 3 Ultra.
③ Location Permission: To ensure the phone can search for nearby wireless devices.
5. For iPhones, ensure that the QooCam 3 App has the following permissions enabled:
① Bluetooth Permission: To obtain the device information of QooCam 3 Ultra for establishing a wireless connection.
② Wireless Data Permission: To establish a wireless connection between the iPhone and QooCam 3 Ultra.
③ Local Network Permission: To ensure the phone and QooCam 3 Ultra can communicate on the same network.
④ Location Permission: To ensure the phone can search for nearby wireless devices.
6. Disable any network-related settings on the phone, such as dual WLAN acceleration, WLAN+ intelligent switching, etc.
How to Connect the Phone and Camera?
Please search for the "QooCam 3" App in the app store on your mobile device or scan the QR code below to install the QooCam 3 App.
You can connect the phone and camera using the following two methods:
Method 1: Connect the Mobile Device to the QooCam 3 Ultra Camera Hotspot via QooCam 3 App
Turn on the QooCam 3 Ultra camera and ensure that the "Network Connection - Camera Hotspot" setting is enabled in the camera settings.
Enable Wi-Fi, Bluetooth, and location services on the mobile device.
Open the QooCam 3 App, click the "Device Connection" icon 📷, and follow the instructions on the QooCam 3 App interface to connect the camera.
Note: You need to allow the QooCam 3 App to access the mobile device's Wi-Fi, Bluetooth, and location services permissions.
Method 2: Connect the Mobile Device and Camera to the Same WLAN/Ethernet Network
Enable Wi-Fi and location services on the mobile device, and connect to a secure and trusted WLAN/Ethernet network.
Turn on the QooCam 3 Ultra camera, enable the "Network Connection - WLAN" setting in the camera settings, and connect to the same WLAN that the mobile device is connected to.
Ensure that there are no network restrictions between the mobile device and QooCam 3 Ultra on this network, and that they can communicate with each other.
Open the QooCam 3 App, click the "Device Connection" icon 📷, and follow the instructions on the QooCam 3 App interface to connect the camera.
Note: You need to allow the QooCam 3 App to access the mobile device's Wi-Fi, Bluetooth, and location services permissions.
Does QooCam 3 Ultra Support Wi-Fi and Bluetooth Connections?
Yes, QooCam 3 Ultra supports Wi-Fi 6 (802.11a/b/g/n/ac/ax) and Bluetooth BLE 5.2.
QooCam 3 Ultra will use Bluetooth to provide device information to the QooCam 3 App to establish a Wi-Fi connection with the phone. At the same time, QooCam 3 Ultra also supports connecting audio input devices via Bluetooth.
Wi-Fi supports connecting to wireless local area networks (WLAN).
How long does it take to fully charge the QooCam 3 Ultra?
In a laboratory environment, with the camera powered off and using a standard PD charger, it takes approximately 75 minutes to fully charge the battery. To charge to 50%, it takes about 30 minutes, and to reach 80%, it takes around 45 minutes.
Does the QooCam 3 Ultra support fast charging chargers?What specifications of charger does the QooCam 3 Ultra need?
It supports standard PD/QC power adapters.Please use a USB Type-C charger that supports PD/QC protocols, with an output power of 9V/2A or 5V/3A.
Can an external power source be connected during shooting?
Yes, an external power source using the PD (Power Delivery) or QC (Quick Charge) protocol (meeting the power supply requirements of 9V 2A / 5V 3A) can be used to power the Qoocam 3 Ultra. When using external power, the camera can continue to operate even if the battery is removed, but we strongly recommend keeping the battery in the camera to prevent sudden power loss due to a loose external power cable or unstable power supply, which could result in file damage.
Note: The camera is not dustproof or waterproof when the USB protection cover is open for charging.
What are the battery capacity and endurance of the camera?
The QooCam 3 Ultra has a battery capacity of 2280mAh. In a laboratory environment:
For video specifications of 10-bit 8K@24/25/30fps, 5.7K@50/60fps, 4K@100/120fps, and 180° single-lens mode 3.4K@100fps, it supports continuous recording for about 50 minutes.
For video specifications of 10-bit 5.7K@24/25/30, and 180° single-lens mode 4K@50/60fps, it supports continuous recording for about 60 minutes.
For video specifications of 10-bit 180° single-lens mode 4K@24/25/30fps, it supports continuous recording for about 100 minutes.
How to Update Camera Firmware?
There are two methods to update the camera firmware:
1. Update via the QooCam 3 App
① Download the QooCam 3 App from your mobile device's app store.
② Follow the instructions displayed in the QooCam 3 App to connect the camera to your mobile device. If a new camera firmware is available, the QooCam 3 App will guide you through the installation process.
2. Update via QooCam 3 Ultra's Wireless Local Area Network (WLAN)
① Go to the QooCam 3 Ultra camera settings and turn on "Network Connection - WLAN."
② Select a secure and trusted available network, connect by entering the WLAN password.
③ After completing the connection to the Wireless LAN, go to the camera settings, navigate to "About Camera - Update," and tap to check for updates to begin the firmware update process.
QooCam 3 Ultra supports which shooting modes?
The QooCam 3 Ultra supports two types of shooting modes: photo and video:
Photo Mode includes:
Panoramic Photo
Interval Photo
DNG8
AEB (Automatic Exposure Bracketing) Mode
Video Mode includes:
Panoramic Video
Timelapse
Loop Recording
Users can choose different modes based on their requirements.
How to switch shooting modes?
There are two ways to switch shooting modes:
Tap the shooting mode icon at the bottom left of the screen to select the shooting mode.
In preview mode, press the mode button briefly to switch the shooting mode.
What is the maximum photo resolution that QooCam 3 Ultra can capture?
The QooCam 3 Ultra can capture up to 96-megapixel (13888×6944) 14K resolution photos.
What is the highest video specification for QooCam 3 Ultra?
Panoramic Video:
The QooCam 3 Ultra can record the highest specification of 8K@30FPS 10bit panoramic video, with a resolution of 7680x3840.
The QooCam 3 Ultra can record the highest specification of 5.7K@60FPS 10bit panoramic video, with a resolution of 5760x2880.
The QooCam 3 Ultra can record the highest specification of 4K@120FPS 10bit panoramic video, with a resolution of 3840x1920.
180° Single-Lens Mode:
QooCam 3 Ultra can record 10bit single-lens mode videos at a maximum specification of 4K@60FPS, with a resolution of 3840x3840.
QooCam 3 Ultra can record 10bit single-lens mode videos at a maximum specification of 3.4K@100FPS, with a resolution of 3472x3472.
What is the maximum duration for a single video file on the QooCam 3 Ultra?
QooCam 3 Ultra can segment a single video into parts or record without time limits.
The QooCam 3 Ultra allows you to adjust the "Video Segments" setting in the camera settings, which can be set to 10 minutes/20 minutes/30 minutes/No Segmentation for video storage. For example, if the video segment is set to 10 minutes, a 26-minute continuous recording will be saved as 2 separate video files: one 10-minute file, one 10-minute file, and one 6-minute file, with the 3 video clips being continuous.
Does the QooCam 3 Ultra support image stabilization? How to enable the image stabilization feature?
Yes, the QooCam 3 Ultra is equipped with a six-axis gyroscope. You can use the powerful image stabilization feature through the mobile app QooCam 3 App or the desktop software QooCam Studio to achieve cinema-level stabilized footage on the video files recorded by the QooCam 3 Ultra.
Does the QooCam 3 Ultra support shooting modes like time-lapse and HDR?
It supports time-lapse photography and is capable of shooting in 10bit BT.2020 HLG specification.
Does QooCam 3 Ultra support manual adjustment of shutter speed, ISO, and other parameters?
QooCam 3 Ultra allows users to manually set shutter speed and ISO in manual exposure mode for precise control over exposure effects. It also supports shutter priority/ISO priority semi-automatic modes for intelligent exposure optimization.
What is the focal length of the QooCam 3 Ultra camera?
35mm equivalent focal length: 9.36mm
What is the sensor size of QooCam 3 Ultra?
The sensor size is 1/1.7 inches.
What is the ISO range of QooCam 3 Ultra?
The ISO range of QooCam 3 Ultra is 100 to 6400.
When DR-Boost is enabled, the ISO range is 6 to 100.
What is the shutter speed range of QooCam 3 Ultra?
For photos: 1/6400s to 50s
For videos: 1/6400s to the frame rate limit (e.g., for 8@K30fps, it is 1/6400s to 1/30s; for 4K@120fps, it is 1/6400s to 1/120s)
When DR-Boost is enabled, only videos below 30fps and 24MP photos are supported:
For photos: the shutter speed ranges from 1/800s to 30s.
For videos: the shutter speed ranges from 1/6400s to the frame rate limit shutter (for example, for 8K@30fps, it is 1/6400s to 1/30s; for 4K@25fps, it is 1/6400s to 1/25s).
What is the video encoding format of QooCam 3 Ultra?
mp4(H.265)
Is it normal to not have a preview screen while shooting?
Yes, this is normal. When the QooCam 3 Ultra is recording 10bit video, the preview screen will be turned off.
Will the image quality of QooCam 3 Ultra shooting at 5.7K@60fps be better than that of QooCam 8K shooting at the same 5.7K@60fps?
QooCam 3 Ultra's 5.7K 60fps is downsampled from 8K 60fps, resulting in a clearer image. Coupled with the F1.6 large aperture and a newly upgraded image processor, the image quality is superior.
Will it support an upgrade to 8K 60FPS in the future?
No.
Does QooCam 3 Ultra have a built-in Google Street View function?
The videos shot by the camera come with GPS data. In QooCam Studio, you can export GPX files for Google Map video upload.
Does the camera support USB and HDMI output?
Currently, it does not support USB and HDMI output.
Does the QooCam 3 Ultra have a Thunderbolt interface?
No, it features a USB 3.1 Gen2（USB 10Gbps） interface with a theoretical speed of 10Gbps.
What languages does QooCam 3 Ultra support?
Currently supports Simplified Chinese, Traditional Chinese, English, and Japanese.
Why can QooCam 3 Ultra start so quickly?
We developed a special quick start function for QooCam 3 Ultra, offering two startup modes: quick start and slow start. Slow start takes about 20 seconds, while quick start only takes 1 second.
QooCam 3 Ultra achieves this through a two-stage power-off mechanism. In the first stage, the camera shuts down all other components but retains DRAM, allowing for quick startup. If the camera is off for more than 8 hours or the battery is replaced, the DRAM is cleared, entering the second stage power-off. In this case, restarting QooCam 3 Ultra requires a slow start, but subsequent starts can use quick start.
Does QooCam 3 Ultra support underwater shooting without a case?
Due to the optical characteristics of panoramic cameras, there may be stitching issues when shooting without a case. For underwater shooting, it is recommended to use QooCam 3 Ultra as a ultra-wide-angle camera. The waterproof performance is designed to withstand impacts from surfing and waves, equivalent to a depth pressure of about 10 meters.
How is the waterproof performance of QooCam 3 Ultra?
QooCam 3 Ultra supports IP68 dustproof and waterproof rating.
Does QooCam 3 Ultra have a built-in cooling fan? How to turn it on?
There is a built-in fan, and by navigating to Camera Settings - Fan, you can choose from the following three modes:
Silent Recording: The fan is completely turned off during recording, ensuring no fan noise. Once the recording stops, it reverts to "Cooling Priority."
Silent Priority: During recording, the fan operates at a lower speed when the temperature rises, producing minimal noise. After recording stops, it reverts to "Cooling Priority."
Cooling Priority: In all situations, cooling efficiency is prioritized, with the fan running at a higher speed, resulting in louder noise.
Does the camera have built-in storage?
Yes, it has 128GB of built-in storage (approximately 98.2GB usable).
It also supports external micro SD card storage with UHS-I V30 speed class or higher, up to a maximum capacity of 1TB.
What are the status indicators of the QooCam 3 Ultra?
QooCam 3 Ultra has the following indicator statuses:
Ready/Idle: Green light stays on
Powering on: Green light flashes quickly twice
Taking a photo: Blue light flashes slowly once
Recording video: Blue light flashes slowly
Updating firmware: Red and blue lights flash alternately and slowly
Camera error: Red light flashes quickly
Charging: Red light stays on
Fully charged: Red light turns off
What is the weight of QooCam 3 Ultra?
296g (without battery)
336g (with battery)
Does the smaller sensor of QooCam 3 Ultra mean its low-light performance is worse compared to QooCam 3?
The sensor of QooCam 3 is slightly larger, but thanks to the much stronger processor of QooCam 3 Ultra, its overall performance in low-light conditions is better, along with the benefit of higher resolution.
Will QooCam 3 Ultra be equipped with a convenient remote control?
There are plans to support Bluetooth remote controls available on the market in the future.
Does the lens protector affect stitching quality or overall video quality?
We have optimized QooCam Studio to support stitching with lens protectors. The lens protector is made of PMMA acrylic, a material with very high light transmittance, so the impact on the image is minimal.
Is the lens protector for QooCam 3 Ultra compatible with QooCam 3?
Yes.
Are the motorcycle accessories for QooCam 3 compatible with QooCam 3 Ultra?
Yes.
What is the standard size of the tripod mount hole for the camera?
Standard 1/4 inch thread.
Does the camera support external microphones or other audio devices?
The QooCam 3 Ultra supports the direct use of commonly available external microphones. Once an external microphone is connected, the QooCam 3 Ultra will automatically default to using the audio input from that microphone.
The supported microphone types are as follows:
Bluetooth microphones, such as DJI mic 2;
USB microphones, such as the Rode Wireless Go series.
Is the QooCam 3 Ultra compatible with Pico?
Yes, it is supported. Please stitch and process the footage from the QooCam 3 Ultra using QooCam Studio or the QooCam App and export it in a format required by Pico. Place the stitched materials on Pico for use.
How to immerse QooCam 3 Ultra footage in Apple Vision Pro?
The 8K 360° VR HDR videos captured by QooCam 3 Ultra can be perfectly displayed on Apple Vision Pro. You can install the Kandao XR app on your Apple Vision Pro and transfer the HDR videos from QooCam 3 Ultra to Apple Vision Pro. Then you can watch the immersive HDR videos in the local video section of Kandao XR.
How to better edit in Final Cut Pro?
Final Cut Pro supports editing and exporting HLG videos, so you can confidently use Final Cut Pro for HDR video editing. It is important to use an HDR monitor to ensure proper color grading. You may need to pay attention to color space settings during editing to avoid using incorrect color space settings that could result in abnormal colors in the final output.
