QooCam 3 Ultra supports the extended use of external microSD cards with a maximum capacity of 1TB. It is recommended to use a microSD card with a read/write speed of UHS-I Class 3 (U3) and above.
Recommended microSD cards are as follows.
SanDisk Extreme 32GB V30 UHS-I Speed Grade 3
SanDisk Extreme 64GB V30 UHS-I Speed Grade 3
SanDisk Extreme 64GB V30 UHS-I Speed Grade 3
Kingston Canvas Go! Plus 64GB UHS-I Speed Grade 3
Kingston Canvas Go!Plus 128GB UHS-I Speed Grade 3
Kingston Canvas Go!Plus 256GB UHS-I Speed Grade 3
SAMSUNG Pro Plus 128GB UHS-I Speed Grade 3
SAMSUNG Pro Plus 256GB UHS-I Speed Grade 3
Lexar 1066X 64GB UHS-I Speed Grade 3
Lexar 1066X 128GB UHS-I Speed Grade 3
Lexar 1066X 256GB UHS-I Speed Grade 3

When the camera fails to recognize the SD card, you can try the following solutions:
Use a computer to format the micro SD card to exFAT format.
The performance of the micro SD card may degrade over time, affecting the camera's ability to save media files. Consider replacing the SD card to resolve the issue. Generally, we recommend using a micro SD card with a read/write speed of UHS-I Class 3 (U3) or higher.

1. Transfer to Mobile Phone:
By connecting the camera in the QooCam 3 App, you can play back the captured photos and videos by clicking the playback icon or the album icon in the QooCam 3 App. Click the download button to directly download the media to your mobile device.

2. Transfer to Computer:
① Turn on the camera, connect it to the computer using a USB cable, then copy the files from the camera to the computer.
② Remove the SD card from the camera and use a card reader to copy the files to the computer.

1. Please check the USB data cable and it is recommended to use the USB data cable provided with the camera or another cable that meets USB 3.1 Gen2 (USB 10Gbps) specifications.

2. When connecting to your computer for file transfer, it is recommended to use the copy method instead of the cut method to achieve the maximum transfer speed. The transfer speed for videos and large files is approximately 200MB/s, while for photos and small files, it is about 120MB/s.

When connecting the QooCam 3 Ultra to a Mac system, you need to use the "Android File Transfer" tool for file transfer in MTP mode. In this mode, files stored in the camera and on the SD card cannot be directly played with a video player or imported into QooCam Studio for editing. You need to copy the footage to your local hard drive first. 

If you prefer to use the SD card as a standard USB storage device, it's recommended to remove the SD card and connect it to the Mac system using a card reader.

QooCam 3 Ultra supports connecting to a computer to directly read both internal and external storage.
For Mac systems:
You can use a tool called "Android File Transfer" to export QooCam 3 Ultra footage to your Mac. This convenient software helps transfer files between QooCam 3 Ultra and Mac. 

You can download it via this link: https://v3.kandaovr.com/resource/kandao/app/2024/08/01/16/21/13/AndroidFileTransfer.dmg and follow the software instructions to export your footage smoothly.

The file write speed is generally related to the speed of the storage card and the camera system. We recommend using a higher performance storage card to improve file saving speed.When shooting DNG/DNG8 with QooCam 3 Ultra, we recommend that you prioritize saving with the QooCam 3 Ultra's Built-in Storage.

It can store approximately 2,495 photos in 96MP JPG format or about 450 photos in DNG+JPG format.
It can store approximately 9,225 photos in 24MP JPG format or about 1,770 photos in DNG+JPG format.
It can record approximately 137 minutes of video at a standard bitrate (around 100Mbps) or about 91 minutes of video at a high bitrate (around 150Mbps).

The Wi-Fi control range can reach about 80 meters under ideal conditions.

If QooCam 3 Ultra cannot connect to the QooCam 3 App, please follow these steps:

1. Ensure that the Wi-Fi, Bluetooth, and location services on the mobile device are enabled.
2. Ensure that the QooCam 3 App is updated to the latest version.
3. Ensure that the firmware of QooCam 3 Ultra is updated to the latest version.
4. For Android phones, ensure that the QooCam 3 App has the following permissions enabled:
① Bluetooth Permission: To obtain the device information of QooCam 3 Ultra for establishing a wireless connection.
② WLAN Permission: To establish a WLAN connection between the Android phone and QooCam 3 Ultra.
③ Location Permission: To ensure the phone can search for nearby wireless devices.

5. For iPhones, ensure that the QooCam 3 App has the following permissions enabled:
① Bluetooth Permission: To obtain the device information of QooCam 3 Ultra for establishing a wireless connection.
② Wireless Data Permission: To establish a wireless connection between the iPhone and QooCam 3 Ultra.
③ Local Network Permission: To ensure the phone and QooCam 3 Ultra can communicate on the same network.
④ Location Permission: To ensure the phone can search for nearby wireless devices.
6. Disable any network-related settings on the phone, such as dual WLAN acceleration, WLAN+ intelligent switching, etc.

Please search for the "QooCam 3" App in the app store on your mobile device or scan the QR code below to install the QooCam 3 App.

You can connect the phone and camera using the following two methods:

Method 1: Connect the Mobile Device to the QooCam 3 Ultra Camera Hotspot via QooCam 3 App
Turn on the QooCam 3 Ultra camera and ensure that the "Network Connection - Camera Hotspot" setting is enabled in the camera settings.
Enable Wi-Fi, Bluetooth, and location services on the mobile device.
Open the QooCam 3 App, click the "Device Connection" icon 📷, and follow the instructions on the QooCam 3 App interface to connect the camera.
Note: You need to allow the QooCam 3 App to access the mobile device's Wi-Fi, Bluetooth, and location services permissions.

Method 2: Connect the Mobile Device and Camera to the Same WLAN/Ethernet Network
Enable Wi-Fi and location services on the mobile device, and connect to a secure and trusted WLAN/Ethernet network.
Turn on the QooCam 3 Ultra camera, enable the "Network Connection - WLAN" setting in the camera settings, and connect to the same WLAN that the mobile device is connected to.
Ensure that there are no network restrictions between the mobile device and QooCam 3 Ultra on this network, and that they can communicate with each other.
Open the QooCam 3 App, click the "Device Connection" icon 📷, and follow the instructions on the QooCam 3 App interface to connect the camera.
Note: You need to allow the QooCam 3 App to access the mobile device's Wi-Fi, Bluetooth, and location services permissions.

Yes, QooCam 3 Ultra supports Wi-Fi 6 (802.11a/b/g/n/ac/ax) and Bluetooth BLE 5.2.

QooCam 3 Ultra will use Bluetooth to provide device information to the QooCam 3 App to establish a Wi-Fi connection with the phone. At the same time, QooCam 3 Ultra also supports connecting audio input devices via Bluetooth. 
Wi-Fi supports connecting to wireless local area networks (WLAN).

The QooCam 3 Ultra has a battery capacity of 2280mAh. In a laboratory environment:

For video specifications of 10-bit 8K@24/25/30fps, 5.7K@50/60fps, 4K@100/120fps, and 180° single-lens mode 3.4K@100fps, it supports continuous recording for about 50 minutes.
For video specifications of 10-bit 5.7K@24/25/30, and 180° single-lens mode 4K@50/60fps, it supports continuous recording for about 60 minutes.
For video specifications of 10-bit 180° single-lens mode 4K@24/25/30fps, it supports continuous recording for about 100 minutes.

Yes, an external power source using the PD (Power Delivery) or QC (Quick Charge) protocol (meeting the power supply requirements of 9V 2A / 5V 3A) can be used to power the Qoocam 3 Ultra. When using external power, the camera can continue to operate even if the battery is removed, but we strongly recommend keeping the battery in the camera to prevent sudden power loss due to a loose external power cable or unstable power supply, which could result in file damage.
Note: The camera is not dustproof or waterproof when the USB protection cover is open for charging.

 When the battery level is too low to start the camera, a short press of the power button will cause the indicator light to flash blue once

It supports standard PD/QC power adapters.Please use a USB Type-C charger that supports PD/QC protocols, with an output power of 9V/2A or 5V/3A.

In a laboratory environment, with the camera powered off and using a standard PD charger, it takes approximately 75 minutes to fully charge the battery. To charge to 50%, it takes about 30 minutes, and to reach 80%, it takes around 45 minutes.

There are two methods to update the camera firmware:

1. Update via the QooCam 3 App
① Download the QooCam 3 App from your mobile device's app store.
② Follow the instructions displayed in the QooCam 3 App to connect the camera to your mobile device. If a new camera firmware is available, the QooCam 3 App will guide you through the installation process.

2. Update via QooCam 3 Ultra's Wireless Local Area Network (WLAN)
① Go to the QooCam 3 Ultra camera settings and turn on "Network Connection - WLAN."
② Select a secure and trusted available network, connect by entering the WLAN password.
③ After completing the connection to the Wireless LAN, go to the camera settings, navigate to "About Camera - Update," and tap to check for updates to begin the firmware update process.

Currently, it does not support USB and HDMI output.

No, it features a USB 3.1 Gen2（USB 10Gbps） interface with a theoretical speed of 10Gbps.

Currently supports Simplified Chinese, Traditional Chinese, English, and Japanese.

We developed a special quick start function for QooCam 3 Ultra, offering two startup modes: quick start and slow start. Slow start takes about 20 seconds, while quick start only takes 1 second.
QooCam 3 Ultra achieves this through a two-stage power-off mechanism. In the first stage, the camera shuts down all other components but retains DRAM, allowing for quick startup. If the camera is off for more than 8 hours or the battery is replaced, the DRAM is cleared, entering the second stage power-off. In this case, restarting QooCam 3 Ultra requires a slow start, but subsequent starts can use quick start.

Due to the optical characteristics of panoramic cameras, stitching issues may occur when shooting underwater without a case. Therefore, we do not recommend underwater shooting without a case. The camera's waterproof design is meant to withstand impacts from surfing and waves, equivalent to the pressure at a depth of approximately 10 meters.

QooCam 3 Ultra supports IP68 dustproof and waterproof rating.

There is a built-in fan, and by navigating to Camera Settings - Fan, you can choose from the following three modes:

Silent Recording: The fan is completely turned off during recording, ensuring no fan noise. Once the recording stops, it reverts to "Cooling Priority."
Silent Priority: During recording, the fan operates at a lower speed when the temperature rises, producing minimal noise. After recording stops, it reverts to "Cooling Priority."
Cooling Priority: In all situations, cooling efficiency is prioritized, with the fan running at a higher speed, resulting in louder noise.

Yes, it has 128GB of built-in storage (approximately 98.2GB usable).
It also supports external micro SD card storage with UHS-I V30 speed class or higher, up to a maximum capacity of 1TB.

QooCam 3 Ultra has the following indicator statuses:

Ready/Idle: Green light stays on
Powering on: Green light flashes quickly twice
Taking a photo: Blue light flashes slowly once
Recording video: Blue light flashes slowly
Updating firmware: Red and blue lights flash alternately and slowly
Camera error: Red light flashes quickly
Charging: Red light stays on
Fully charged: Red light turns off

296g (without battery)
336g (with battery)

The sensor of QooCam 3 is slightly larger, but thanks to the much stronger processor of QooCam 3 Ultra, its overall performance in low-light conditions is better, along with the benefit of higher resolution.

1. Check Your Computer Configuration Against QooCam Studio User Manual Recommendations Please ensure that your computer's configuration meets the recommended specifications as outlined in the QooCam Studio Tutorial

2. Make sure your graphics card driver is updated to the latest version. You can update your NVIDIA graphics card driver at the following address: NVIDIA Driver Downloads

3. For NVIDIA graphics card encoding and decoding capabilities, visit: NVIDIA Video Encode and Decode GPU Support Matrix

Detailed Explanation of Encoding and Decoding Capability Inquiry:

（1）In the QooCam Studio export, when the resolution is greater than 4K, the format needs to be selected "MP4(H265)" to support GPU acceleration.

（2）When the encoding capability of the graphics card is "YES", select this format in QooCam Studio to export the GPU acceleration.

For example: If your computer's GPU is a GeForce GTX 980 Ti, check the encoding capability of this graphics card.

The enclosed sections correspond to the following meanings for QooCam Studio: 

When exporting with H264 encoding format, when exporting with H265 encoding format (resolution ≤ 4K), when exporting with H265 encoding format (resolution ≥ 4K), and when exporting with HEVC encoding format (color depth 10bit, QooCam 3 Ultra and QooCam 8K can capture 10bit video), GPU acceleration is supported.

In this case, if the export resolution exceeds 4K, GPU acceleration cannot be used.

Support common Bluetooth remote controls on the market.

We have optimized QooCam Studio to support stitching with lens protectors. The lens protector is made of PMMA acrylic, a material with very high light transmittance, so the impact on the image is minimal.

Yes.

Yes.

Standard 1/4 inch thread.

The QooCam 3 Ultra supports the direct use of commonly available external microphones. Once an external microphone is connected, the QooCam 3 Ultra will automatically default to using the audio input from that microphone. 

The supported microphone types are as follows:

Bluetooth microphones, such as DJI mic 2;
USB microphones, such as the Rode Wireless Go series.

Final Cut Pro supports editing and exporting HLG videos, so you can confidently use Final Cut Pro for HDR video editing. It is important to use an HDR monitor to ensure proper color grading. You may need to pay attention to color space settings during editing to avoid using incorrect color space settings that could result in abnormal colors in the final output.

The 8K 360° VR HDR videos captured by QooCam 3 Ultra can be perfectly displayed on Apple Vision Pro. You can install the Kandao XR app on your Apple Vision Pro and transfer the HDR videos from QooCam 3 Ultra to Apple Vision Pro. Then you can watch the immersive HDR videos in the local video section of Kandao XR.

Yes, it is supported. Please stitch and process the footage from the QooCam 3 Ultra using QooCam Studio or the QooCam App and export it in a format required by Pico. Place the stitched materials on Pico for use.

This tutorial is using DaVinci Resolve. 

1. In 「Project Settings」, set the 「Color Management」 to 「DaVinci YRGB」, the 「Timeline Color Space」 to 「Rec.2100 HLG」, and the 「Output Color Space」 to 「Same as Timeline」.

2. The process typically requires about 4 nodes.

Node 1:
Adjust the brightness, using tools like「HDR – Color Wheels」. The reason that brightness adjustment is done in the first node is because different camera log gamma curves have different exposure biases, and after applying the LUT, the contrast usually changes significantly, making brightness adjustment fairly hard in later stage.

The standard HLG gamma of the 「QooCam 3 Ultra」 makes the brightness adjustment in Node 1 very precise.

Node 2:

Use the 「Color Space Transform」 effect from the 「Effects Library」 to convert HLG Rec.2100 to the target log space. In the example shown, it’s converting to 「Sony S-Log3 S-Gamut3」. 

For 「Tone Mapping Method」, I personally prefer 「Saturation Mapping」. 

Be sure to turn off both 「Apply Forward OOTF」 and 「Apply Inverse OOTF」.

Node 3:

Apply the LUT. Here, I’m using the official 「Sony LUT」 for converting S-Log3 to personalized color.

Node 4:

This step is to export a LUT that works for both HDR and SDR in QooCam Studio. The HDR to SDR conversion in Studio is from 「Rec.2100 HLG」 to 「Rec.709 Gamma 2.2」. 

Use the 「Color Space Transform」 effect from the 「Effects Library」 and set the 「Input Color Space」 to 「Rec.709」, 「Input Gamma」 to 「Gamma 2.2」, 「Output Color Space」 to 「Rec.2100」, and 「Output Gamma」 to 「Rec.2100 HLG」. 

For 「Tone Mapping Method」, I prefer 「Saturation Mapping」. 

Again, ensure that 「Apply Forward OOTF」 and 「Apply Inverse OOTF」 are both turned off.

For the final step, export the LUT (65-point Cube) and import it into 「QooCam Studio」. This LUT will correctly apply the desired color style in QooCam Studio, whether exporting in HDR or SDR.

Similarly, if your final output in DaVinci is an SDR video, set the 「Color Science」 in 「Project Settings」 to 「DaVinci YRGB」, the 「Timeline Color Space」 to 「Rec.709 (Scene)」, and the 「Output Color Space」 to 「Same as Timeline」, then remove Node 4.