SmartNote AI Assistant
Can I get a refund after purchasing a SmartNote membership or transcription add-on?
Paid subscriptions and transcription add-ons are non-refundable. Your benefits remain available until the end of the current billing period after cancellation, but unused benefits are not refundable. For payment or technical issues, contact store@kandaovr.com with your account and order details.
How do I cancel auto-renewal, and what happens after I cancel?
You can turn off auto-renewal in View Details > Billing in the SmartNote Web membership center. You can also manage your subscription through the original payment provider, such as Stripe or WeChat Pay. After cancellation, your benefits remain active until the end of the current billing period. Your meeting and billing data will not be automatically deleted.
What subscription plans, payment methods, and currencies does SmartNote support?
SmartNote Pro is available with monthly and annual plans. International orders are processed through Stripe and other popular payment methods. Available currencies vary by region and selection. The final price is shown at checkout.
What meeting content is uploaded when I use cloud features?
When you use transcription, translation, AI meeting summaries, or the Web Sync function, SmartNote uploads the selected meeting audio, transcript, and titles, tags, and timestamps. Meeting video is not uploaded for cloud AI processing.
Which languages does SmartNote support for transcription and translation?
SmartNote currently supports 30+ commonly used languages for transcription and real-time translated subtitles. Language availability may vary by device, software version, region, and feature. Please refer to the language list on the recording page and your membership page for details.
Key languages for global business:
English, Simplified Chinese, Traditional Chinese, Japanese, Korean, French, German, Spanish, Portuguese, Russian, and Arabic.
Popular languages for global business:
Thai, Vietnamese, Indonesian, Malay, Filipino, Turkish, Hebrew, Persian, Italian, Dutch, Polish, and Ukrainian.
Regional languages:
Hindi, Swedish, Norwegian, Danish, Finnish, Czech, Hungarian, and Greek.
What is a transcription add-on? Does it expire or renew automatically?
A transcription add-on provides additional minutes as a one-time purchase. It is not a subscription and does not renew automatically. The minutes are added to your account after payment and do not expire. Available packages, prices, and currencies are shown on the membership purchase page.
Can I still record meetings after I run out of transcription minutes?
Yes. Running out of transcription minutes does not prevent you from recording or saving meetings. However, new recordings may not be fully transcribed in the cloud or processed into AI meeting summaries. You can upgrade to the Pro package, purchase a transcription add-on, or use your remaining minutes for selected content.
What are transcription minutes used for?
Transcription minutes determine how much audio can be converted into text through the SmartNote cloud transcription service. They are used for transcription and AI features based on the transcript, but do not affect access to your existing meeting content.
When does my SmartNote Pro membership take effect after purchasing?
SmartNote Pro takes effect as soon as your payment is confirmed. The Pro plan will provide 1,200 minutes of transcription and other benefits according to the membership plan page. If your membership has not been updated, refresh the membership center. If the issue persists, please contact the support team.
Which Kandao devices support SmartNote?
SmartNote currently works with Kandao Meeting Ultra, Meeting Pro 2, and Meeting Ultra Standard. Compatibility may vary depending on the device model, firmware, software version, and region. See the product page for the latest compatibility details.
What’s the difference between the Free and Pro versions?
The Free plan includes 300 minutes of basic transcription. The Pro plan includes more transcription minutes and additional features. For the latest subscription details, including features, limits, pricing, and expiration rules, please refer to the SmartNote pricing or membership page.
What’s SmartNote? And what can it do?
SmartNote is an AI-powered meeting assistant available through the SmartNote app on Kandao conference devices and SmartNote website.
It supports meeting recording, real-time transcription, translated captions, AI-generated meeting summaries, action items, mind maps, and meeting content review.
